Claudia Ngozi Penny

Customs and International Trade Advisor · London, UK

About

Accomplished strategic advisor with extensive experience in supporting HMRC-related programs and leading cross-functional teams. Proven ability to translate complex regulatory and operational challenges into actionable delivery plans, driving operational performance improvements. Committed to leveraging digital and data-driven solutions to enhance outcomes for both citizens and public servants.

Experience

Customs and International Trade Advisor — Trader Support Service, London

Advise corporate clients on import and export compliance, ensuring accurate tariff classification and timely declarations. Manage interactions with HMRC, freight forwarders and carriers to resolve clearance issues and audits. Develop and implement standard operating procedures to reduce documentation errors and improve first time clearance rates. Provide training and guidance to operations teams on regulatory changes and best practice.

Account Manager — Central Trust Plc, Watford

Managed a portfolio of mid-market clients, overseeing onboarding, renewals and service delivery. Acted as primary escalation point for client issues, coordinating cross functional teams to restore service and maintain satisfaction. Identified opportunities to expand services and improve client outcomes through targeted recommendations.

Sales Adviser — Royal Bank of Scotland, Bristol

Generated new business leads and closed B2B contracts while maintaining high standards of customer care. Improved customer satisfaction through process changes and proactive communication.

Skills

Project Management

Transformation and Strategy

Leadership and Development

Stakeholder Engagement

Education

B.Sc. Banking and Finance — River State University of Science and Technology

Post Graduate Diploma International Business Law — University of Liverpool Online